The IST Intern provides end-user computing support for the USDA Agricultural Research Service

(Editor’s note: This is the fifth in a series of stories highlighting College of Information Science and Technology students and their summer internships.)

UNIVERSITY PARK, Pennsylvania – After securing an internship with the United States Department of Agriculture, Agricultural Research Service, Bailey Rumford was informed that the Hispanic Association of Colleges and Universities (HACU) National Internship Program (HNIP) would sponsor his internship. HACU would provide additional benefits to his experience, such as professional workshops.

HACU and USDA have a partnership agreement that connects students from different backgrounds with paid and supported internship opportunities. Most internships that HACU offers or sponsors are with federal government agencies.

“HACU is a team that has already gone through the same process as me with a federal government internship,” said Rumford, who will be a senior this fall studying enterprise technology. “It has allowed me to be part of several organizations that I would not particularly report to or have had the opportunity to be part of without HACU. The people within HACU are there to help you succeed beyond your expectations despite the challenges that may be encountered.

A typical day at Rumford Internship includes providing end-user organizational IT support for hardware, software, VPN connectivity, mobile hotspots and associated systems. It also records and documents device inventory, licensing, and warranty information. The College of IST provided Rumford with the skills he needed to succeed in his role.

“I believe I was chosen for this internship position because of my established abilities with IT from other personal experiences, previous internships and things I learned in class,” he said. -he declares.

While coordinating and collaborating with supervisors and other administrators in his department, he also offers Microsoft Office 365 support solutions and instructions and tutorials for endpoint installation, configuration and maintenance procedures.

“Being able to connect, communicate and work together to solve problems has been a huge benefit to my classroom and college experience,” he said. “These are very important aspects of my internship and day-to-day business operations that I noticed.”

He added, “The College of IST teaches us strategies and practices to master these areas and has extended these areas to class group projects, extracurricular activities, club involvement, and leadership positions offered.”

After graduation, Rumford plans to work in the IT field, either as a consultant, specialist, administrator or project manager. He looks forward to being able to share his knowledge, help and understanding with others as well as provide needed solutions while being able to learn new skills.

“This internship experience gave me a good understanding of how the business environment works, especially government, and provided me with first-hand experiences in the IT professional field,” he said. he declares.

Rumford said that in addition to what he learned in the classroom, the connections he made along the way and the opportunities offered by college and university have benefited him professionally and personally. He is a member of IST Diplomats and Gamma Tau Phi, the honor society of IST. During his internship search, he also took advantage of the resources offered by IST’s Office of Career Solutions and Corporate Engagement and Nittany Lion Careers.

“Faculty, administrators, counselors and other students are always ready to support you and help you succeed,” he said. “The College of IST is always hosting events and workshops to enhance your experiences as an individual to prepare you for your future endeavours.”

Lana T. Arthur